Create an account on the app
Order through the app to collect drinks in store
Earn 1 point
per £1 spent
Collect points to redeem rewards in-store
Our frequently asked questions:
By downloading and using our app, you are agreeing to our loyalty app terms, you can read them here.
Whether you had the old app, or you are a new customer, you will need to follow these instructions:
- Download the Knoops app for iOS here and for Android here
- Click "Profile" in the bottom right hand corner
- Then "New user? Sign up now"
- Enter your details (if you had the old app - use the same email address that you used for the old app so we can link your points)
- Agree to receive offers and promotions to find out how to gain bonus points
- Click "Sign up"
- You can then order through the app, or scan your QR code when you earn points in-store.
Earn 1 point per £1 you spend*.
*not applicable on gift cards, gift packaging, makers, milk frothers and coffee machines.
How to redeem points?
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You can start redeeming points when you’ve earned a minimum of 30 points. You’ll be able to claim different products depending on how many points you have in your account:
Redeeming points in store:
- To see what rewards you can access with your point balance, log in to your account on the app, then tap ‘Loyalty’– the star at the bottom of the screen. Rewards that are available to you will be displayed here. You can then redeem your offer by clicking the one you want.
- You cannot scan offers with the QR code, you have to order through the app to redeem it: tap the store location, choose your drink/tube of flakes. In the cart, you can redeem your offer via “choose personal offers” and select your offer.
How do I find out about rewards + offers?
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We recommend enabling push notifications and signing up to our emails, so you don't miss out on any offers. You can do this by tapping 'Settings', then sliding on for push notifications.
Knoops student discount
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We offer students 15% off all drinks in-store. The discount does not apply to retail items in-store or on our website.
To validate your student card on the app, please fill out your details here. You will need to upload a photo of your current student card with it's expiry date - we will not accept any digital cards like Totum, student beans or Unidays.
How do I see how many loyalty points I have
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Login through your app account, click on loyalty and this will show how many points you have and which rewards you qualify for.
I have more questions about the app/loyalty
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For any other queries about our app, please reach out here.
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