Knoops loyalty terms

Please read these terms and conditions carefully. By accessing or using this programme, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all these terms, you should not participate in this programme.

These Terms and Conditions apply to your access to, and participation in, the Knoops loyalty programme which in the United Kingdom is operated by Knoops Holdings Limited or its affiliated companies, herein referred to as “Knoops”. These Terms and Conditions do not alter in any way the terms or conditions of any other agreement you may have with Knoops for products, services or otherwise. 

Knoops reserves the right to change, modify and/or eliminate Knoops loyalty and/or these Terms and Conditions or any policy, FAQ, or guideline pertaining to Knoops loyalty at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to www.knoops.com and you waive any right you may have to receive specific notice of such changes or modifications. Your continued participation in Knoops loyalty will confirm your acceptance of such changes or modifications; therefore, you should review these Terms and Conditions and applicable policies frequently to understand the terms and conditions that apply to Knoops loyalty. If you do not agree to the amended terms, you must stop participating in Knoops loyalty.

This programme is not targeted towards, nor intended for use by, anyone under the age of 18. Please read the Privacy Policy carefully to understand how Knoops collects, uses and discloses information about its customers.

How it works

Knoops loyalty is in place to reward and thank loyal members for purchasing Knoops chocolate drinks and retail products.

When you opt in to Knoops loyalty, you will earn 1 point for every £1 spent in a Knoops store.

A member may only register one account. Knoops can delete any duplication.

Loyalty points will expire after 12 months. Expired points cannot be redeemed or reinstated to the app.

Points

Points will always be rounded down to the nearest whole number when earning.

Points are linked to the email address and phone number you have opted into Knoops loyalty with. Your QR code must be scanned in store, and you must be logged into your account prior to placing your order. Knoops are not responsible for any points missed for any transaction.

A Member will receive a birthday reward once a year. Birthday rewards can only be redeemed in store. Any accounts looking to obtain bonus points untruthfully will be banned from Knoops loyalty. 

A Member will not be able to change their date of birth on the App once submitted. In the case of accidently submitting the wrong date of birth, app@knoops.co.uk may be contacted to assist. Each Member represents that they will not fraudulently change their date of birth on the website or the app. 

Points are non-transferrable and cannot be shared with friends and family or transferred to a different account.

Points can be redeemed in-store or online. Redemption options will differ depending on if the member is redeeming in store. There is no monetary value for your points. Knoops is entitled to change these redemptions as they see fit.

Points will not be earned when purchasing a gift-card, gift packaging, hot chocolate maker or coffee machine

Points can't be earned through delivery apps e.g. Deliveroo.

If you receive a refund, on a purchase that you earned points, the points earned will be deducted from your balance.

Knoops reserve the right to refuse service in circumstance that could effect our team's safety and security. Bad behaviour towards our staff will not be tolerated.

Knoops reserves the right to amend the point scheme at any time, or withhold customer’s from earning or redeeming further points. Knoops also reserve the right to turn off the app or online loyalty at any time, with no monetary reimbursement required for points accumulated.

 

Points Earning & Rewards

Earning Points

•    £1 spent = 1 point earned

Points Redemption

Points can be redeemed for the following rewards:

  • 15 points — Free marshmallow
  •          45 points — Free drink
  •          100 points — Free flakes

Points Validity

  • Points are active for 12 months from the date they are earned.
  • Any points not redeemed within 12 months will expire and cannot be reinstated.

Gold Tier

Members who spend £200 or more will be elevated to Gold Tier status. Gold Tier members receive the following exclusive benefit: Free cream or mix-ins (herbs & roots) added to any drink Gold Tier status is calculated on cumulative spend within the programme. Knoops reserves the right to amend or withdraw Gold Tier benefits at any time. Points earned and eligible from 19th May 2026.

Coffee Club Terms & Conditions

Receive 50% off selected coffees at all Knoops stores when ordering through the loyalty app

  • This offer is available from store opening until 12pm (midday) and orders must be placed through the app.
  • Drinks will be automatically discounted, users do not need a voucher or offer
  • Users must be logged in to redeem 50% coffee
  • Order collection needs to be before 12pm
  • Any additional costs, such as extras, will be charged for
  • Selected coffees include: Espresso, Macchiato, Americano, Latte, Flat White, Cappuccino, Iced Americano and Ice Latte
  • This does not include matcha, tea or chocolate
  • This offer is not activated when scanning a loyalty QR code and cannot be used in conjunction with any other promotion/discount

Knoops reserves the right to remove this offer at any time. Discount cannot be used in conjunction with any other promotion, voucher or discount.

     Birthday Points

    • The free drink is only valid through our app and once you have made your first purchase of £3
    • The voucher will be valid for a maximum of 2 weeks of the year – the week before your birthday and the week after
    • The free drink is valid on a small hot or iced chocolate
    • If the signup has been within the week before your birthday you will need to spend a minimum of £3 before your birthday and this will trigger the voucher which will expire one week after the date of birth
    • Birthday drinks can only be issued once a year and date of births cannot be updated once submitted
    • Birthday vouchers are not triggered when scanning your app in store and only once an order has been placed through the app
    • This offer is only valid from the 23rd of September 2024 and any birthdays/points issued prior to this date are not eligible for the free drink until the users next birthday

    Student Discount

    Students can receive 15% off all barista-made drinks in store when ordering through the Knoops loyalty app

    • Students will need to apply through the Knoops student verification form and submit their valid student cards for verification 
    • 15% discount applied on all small barista-made drinks when ordering through the app. This discount cannot be applied in store and can not scanned. Offer available Monday - Friday. 
    • Digital cards, Student beans or Unidays cards will not be accepted
    • Students must submit a picture of their physical cards with all four corners visible
    • Expired cards will not be accepted
    • Enter the email with the email you have the app account with. Don't use apple sign in – your account will not be synced
    • Student discount cannot be used in conjunction with any other promotion/discount
    • Knoops reserves the right to remove this offer at any time without notice